5xWhy is a key part of problem solving. Thanks to it, we are able to define the root cause, not just the symptom.
Interim Containment Action – 3 strategies that can be implemented without informing the Client
Nobody likes customer complaints. However, when they occur, it’s important to first implement interim containment actions (ICA). We can distinguish between activities that are officially included in the complaint report and those that we can check internally, but not necessarily inform the client about.
HERCA – Method for Human Error Root Cause Analysis
One of the most common errors in troubleshooting is that the problem was caused by the operator. In practice, this is just the tip of the iceberg that reflects the symptom. In order to get to the root cause, HERCA method is very useful.
Customer Satisfaction (IATF 9.1.2.1) – Implementation Guide with Radar Chart
Customer satisfaction is one of the requirements from IATF standard. In the below article, we present a proposal for its implementation by Radar Chart application.
Control Plan – What you should know during development?
The Control Plan is one of the three basic quality documents created by suppliers after receiving a new project assignment from the customer (OME). This article presents what should be known during its development.
50 Essential Automotive Terms and Abbreviations for Suppliers – Part III
In the article above, we present the third part of our series on English phrases and abbreviations for suppliers producing components for the automotive industry.
TISAX – Information security assessment standard in the automotive industry
TISAX® is a certification used in the automotive industry focusing on secure processing information. Increasingly, it's also a OEM customer requirement that determines a new business assignment.
Is / Is Not: A Better Way to Describe Problems
The Is / Is Not method is an efficient extension of the 5W2H approach used to define problem descriptions. It provides an opportunity to gain a broader perspective on the problem and analyze the risk of potentially non-compliant parts at the customer's site.
IATF 4.3.2 Customer Specific Requirements: Implementation Using a Requirement Matrix
Customer Specific Requirements are not limited to quality. In practice, they apply to most of the company's business processes. One proposed method for their identification and management is the use of a requirements matrix.
CQI-9 in relation to Customer Specific Requirements and IATF 16949
The CQI-9 Heat Treatment System Assessment is a reference manual from the AIAG group, which is reflected in the Customer Specific Requirements for Tier 1 automotive suppliers.
