FORD CSR Training agenda:
1. CSR (Customer-Specific Requirements):
Introduction to working with Ford Motor Company customers, based on current customer-specific manuals.
2. Customer Portal (Covisint):
Overview of applications used for daily customer support, including requirements, evaluations, and best practices.
3. GPDS (Global Product Development System):
Presentation of project implementation milestones based on Ford’s product development system, aligned with project development phases.
4. eAPQP (Electronic Advanced Product Quality Planning) / Online Schedule A:
Reporting project development status for individual product and process elements using the eAPQP platform.
5. VPP (Vehicle Part Progress):
Explanation of PPAP phase status reporting via the VPP progress tracking system.
6. Capacity Analysis Report (CAR):
Presentation of production process capacity and efficiency using the CAR form, along with an overview of the GCP (Global Capacity Planning) system.
7. Global Phased PPAP Requirements:
Introduction to product and process approval standards based on Ford-specific requirements, structured by PPAP phases.
8. PSW (Part Submission Warrant):
Overview of the PSW document, required data, and proper reporting methodology.
9. Ford-Specific Requirements for PPAP 4.0:
Presentation of documentation standards for production and product approval in line with Ford-specific PPAP 4.0 requirements, including alignment with Ford’s Global Phased PPAP structure.
10. Ford-Specific Requirements for IATF 16949:2016:
Detailed review of Ford’s additional requirements within the framework of the IATF 16949:2016 standard.
11. Q1 Manufacturing Site Assessment (Q1 MSA):
Preparation and reporting process for the Q1 MSA audit, including evaluation of production readiness, quality system requirements, and assessment methodology.
12. Quality Requirements:
Presentation of day-to-day quality support methods for Ford plants. Review of Ford-specific requirements related to:
- FMEA
- 8D problem solving
- Special characteristics
- Monitoring of APQP/PPAP status
- Control Plan and SPC
Submit a request
Automotive Quality Solutions
Training program
PDF file
Automotive Quality Solutions
Thanks to Ford CSR training, participant will learn:
Correctly interpret Ford-specific requirements in the context of IATF 16949
Understand the key standards governing customer–supplier cooperation
Gain practical insights into effective collaboration with Ford customer locations
Learn about Ford’s launch phases and understand the responsibilities of both the supplier and the customer during the pre-launch stages.
Automotive Quality Solutions
Benefits for the company:
Accelerate response times when reporting quality issues at customer sites by gaining insights from resident engineers with strong relationships with Ford’s quality department
Learn what to focus on when preparing and submitting 8D reports
Strengthen long-term relationships with both Ford STA and the customer’s quality team through practical knowledge of Ford-specific requirements
Automotive Quality Solutions
Duration:
1 day
Date of Open Training:
November 21, 2025 – Online training session
Price:
487 EUR per participant
A 10% discount applies to the second and each additional participant from the same plant.
Payment Terms:
Invoices will be issued after the service has been delivered. Payment is due within 30 days from the invoice issue date.
Price Includes:
Participation in the training
Training materials
Certificate of completion
For information regarding in-house training sessions, please contact our office.
