Automotive Warranty Management training
Agenda:
1) IATF requirements related to warranty returns
- 8.5.5.1 Feedback of Information from Service
- 9.3.2.1 Management review inputs – supplemental
- 9.1.2.1 Customer satisfaction – supplemental
- 10.2.5 Warranty management systems
- 10.2.6 Customer complaints and field failure test analysis
2) Warranty management in relation to specific customer requirements (CSR) with examples of IPTV data:
- Fiat Chrysler Automobiles – CQI-14 Automotive Warranty Management
- General Motors
- Ford
- VW – NTF according to VDA Field Failure Analysis (VDA FFA)
- BMW:
- IPTV example
- GS95004:2018 overview
- Supplier Warranty Status
3) Daimler warranty requirements:
- Mercedes-Benz Special Terms
- MBN 10448 – Field Failure Analysis
4) Basic terms
- IPTV – Incidents Per Thousand Vehicles (R/1000, C1000)
- Technical Factor
- No Trouble Found
- Months in Service (MiS); Time in Service (TiS)
5) Client and supplier preventive actions
- Reliability tests
- Quality Tracking
- Tests performed by internal clients
- Visits organized in client locations regarding product trainings, handling and joint line walks
6) Cooperation approaches with clients regarding analysis for warranty returns
- Data collection from organizations for a agreed warranty period (mileage, months of use).
- Technical Factor defining and the parts flow from warranty field
- Definition of actions to be carried out by the dealer before returning the parts
- Methods of reporting analysis results provided to clients
- Statistical methods for defining risk analysis (Weibull, ppm’s).
7) Best practice
- Data verification provided from clients
- Invoice accounting (FCA)
- Activity: Flying Doctor / Man in the Van
- Feedback to residents in manufacturing plants and cooperation with the quality of the client’s plants regarding output from warrant
- Customer data verification (warranty start date vs. issue date)
Download our free ebook Automotive Warranty Management – Practical Guideline for Suppliers
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Automotive Quality Solutions
Training program
PDF file
Automotive Quality Solutions
Participant will learn:
- How to start cooperation with client regarding warranty returns management
- From who in organization obtain data which will be useful during cooperation with client
- How to start activities in organization regarding definition of warranty flow and dealer support
- Methods how to present data to client
- How data from warranty can be used to improve relationships with client plants where are sent parts
Automotive Quality Solutions
Benefits for the company:
- Reducing of warranty costs in organization
- Positive impact on long-term relationship building with clients regarding warranty returns management
- Lesson Learned from warranty issues which can be fixed for new projects
Automotive Quality Solutions
Duration:
2 days
Date of open training:
08.04-09.04.2024 – online open training
Price:
750 EUR for one participant
In case of 2 or more participants from the same plant offer 10% discount on the second and all other participants.
The invoice due date will be 30 days from the invoice issue date and will be issued after the service delivery.
Price includes:
- Training participation
- Training materials
- Certificate
- 12 months consulting for participants
