Mercedes CSR training

Customer Specific Requirements management

Training & workshop goal is to make participants familiar with Mercedes CSR Customer Specific Requirements taking into consideration connections with IATF 16949:2016 standard and remaining requirements for suppliers (ex. Technical requirements, VDA guidelines).

Individual and teams exercises, common lessons learned and comparison with different OEM customers.

Training agenda:

1. Introduction to automotive requirements

2. IATF 1949:2016 standard requirements vs Mercedes-Benz CSR

3. Mercedes-Benz Special Terms 2020 analysis with comparison to former revisions including selected MBN and DBL norms

4. Management in Mercedes-Benz projects base on VDA MLA approach

5. Pre-serial phases requirements review (Baulos, ESWFT/SWFT/Pro1/2/3)

6. Audits overview according to Mercedes-Benz standards

7. Base applications review in Mercedes-Benz Supplier Portal ex. DocMaster, PIA, SQMS, eSEP++, EBSC

8. Mercedes-Benz forms required for PPA process including WEB V100/200/300 technical requirements

9. Mercedes-Benz claims management process requirements

Training addressees:

  • New projects implementation responsibilities
  • Quality representatives responsible for contact with customer
  • Customer specific requirements representatives in organization
  • Internal system, process and products auditors

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Automotive Quality Solutions
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Training program

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Automotive Quality Solutions

Thanks to Meredes CSR training participant will learn:

  • Correct interpretation of Mercedes-Benz requirements with respect to IATF
  • Understand the main standards in cooperation between customer and supplier
  • Get practical knowledge in cooperation with customer plants located in Europe
  • Which launch phases are present in the Mercedes-Benz terminology and what must be completed in each pre-launch phase from client and supplier side

Automotive Quality Solutions

Benefits for the company:

  • How to interpretate particular Customer Specific Requirements and how to manage them effectively
  • How to interpret data from the Maturity Level Assessment (VDA MLA) that Mercedes-Benz carries out with organization team
  • Positive impact on long-term relationship building with customer representative and the customer’s quality department through a practical knowledge of the customer requirements
  • Accelerate response times regarding quality and logistic issues reporting at client production sites
  • How to interpret Mercedes-Benz project phases

Automotive Quality Solutions


2 days (each 7 hours)


Dates of training:

  • 07.11-08.11.2024 – online training session



– 790 EUR for one participant

In case of 2 or more participants from the same plant offer 10% discount on the second and all other participants.

The invoice due date will be 30 days from the invoice issue date. The invoices for the services will be issued after the service delivery.


Price include:

  • Training participation
  • Training materials
  • Certificate

For details related to in-house training sessions, please get in touch with office.

Mercedes CSR training