One of the problem solving steps is defining the root cause. An alternative to this phase of analysis is the double Ishikawa diagram, which is used for two scenarios: why the problem occurred and why it was not detected.

FORD SCCAF is used in the process of selecting, identifying, and supervising Special Characteristics. It contains data from DFMEA and PFMEA and, thanks to the involvement of key functions (Ford PD, STA, supplier) early in the project lifecycle, helps reduce the risks associated with poor quality.

One of the key indicators for a plant is the number of customer complaints. Additionally, some plants use an indicator based on PPM (parts per million). So, what mistakes should be avoided during complaints management? This is discussed in the article.

No Trouble Found is the result of an analysis stating that the problem has not been confirmed. If the Pareto analysis shows that it's the main contributor to warranty returns, then the production plant should consider implementing strategies to reduce its occurrence.

During the pre-launch phase and current production, the customer representative reserves the right to perform a process audit. The production area is where most non-conformities are typically found; therefore, it should be properly prepared.

The challenges and threats faced by organizations operating in an information-rich, technology-intensive environment demand thorough preparation and effective responses. These requirements are met, among others, by the ISO 27001 standard.

5xWhy is a key part of problem solving. Thanks to it, we are able to define the root cause, not just the symptom.

Nobody likes customer complaints. However, when they occur, it’s important to first implement interim containment actions (ICA). We can distinguish between activities that are officially included in the complaint report and those that we can check internally, but not necessarily inform the client about.

One of the most common errors in troubleshooting is that the problem was caused by the operator. In practice, this is just the tip of the iceberg that reflects the symptom. In order to get to the root cause, HERCA method is very useful.

Customer satisfaction is one of the requirements from IATF standard. In the below article, we present a proposal for its implementation by Radar Chart application.