The aim of this training is to provide participants with practical knowledge of quality tools used for root cause analysis. Through interactive workshops, participants will learn various methods they can apply in their daily work. The training is delivered in a workshop format, which also supports team building and strengthens collaboration within workgroups.

Root cause analysis training agenda:

1. Quality Awareness

• Understanding quality from the perspectives of both the customer and the organization

2. Multidisciplinary Teams

• Communication
• Roles and responsibilities
• The team as a key to success

3. Root Cause Analysis

• Overview of quality tools and methods
• Ishikawa (Fishbone Diagram)
• Brainstorming
• Brainwriting
• 5 Whys
• Drill Deep and Wide
• FTA (Fault Tree Analysis)
• HERCA (Human Error Root Cause Analysis)
• Case Study

Participants Will Learn How To:

• Apply a systematic approach to quality problem solving

• Define problems accurately and clearly

• Use a team-based approach for multi-dimensional root cause analysis

• Apply a wide range of tools to approach complex problems effectively

• Avoid common mistakes in problem and root cause analysis

• Use analysis outcomes to drive long-term improvements

Duration:

1 day (8 hours)