Mercedes CSR training

Customer Specific Requirements management

The goal of the training and workshop is to familiarize participants with Mercedes CSR (Customer-Specific Requirements), including their connection to the IATF 16949:2016 standard and other supplier requirements (e.g., technical specifications, VDA guidelines).

The program includes individual and team exercises, shared lessons learned, and comparisons with the requirements of other OEM customers.

Mercedes CSR Training agenda:

1. Introduction to automotive requirements

2. IATF 1949:2016 standard requirements relation to Mercedes-Benz CSR

3. Mercedes-Benz Special Terms 2025 analysis with comparison to former revisions including selected MBN and DBL norms

4. Management in Mercedes-Benz projects base on VDA MLA approach

5. Pre-serial phases requirements review (Baulos, ESWFT/SWFT/Pro1/2/3)

6. Audits overview according to Mercedes-Benz approach

7. Base applications review in Mercedes-Benz Supplier Portal ex. tj Certus, DocMaster, Start, Qunect, Argus, PIA, SQMS, eSEP++, IBL, EBSC.

8. Mercedes-Benz forms required for PPA process including WEB V100/200/300 technical requirements

9. Mercedes-Benz claims management process requirements

Target Audience:

  • Personnel responsible for new project implementation

  • Quality representatives in charge of customer communication

  • Individuals responsible for managing Customer Specific Requirements within the organization

  • Internal auditors for systems, processes, and products

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Automotive Quality Solutions

Mercedes CSR training

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Training program

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Automotive Quality Solutions

Thanks to Mercedes CSR training, participant will learn:

  • Correct interpretation of Mercedes-Benz requirements in the context of IATF 16949

  • Understanding the key standards that govern customer–supplier cooperation

  • Gaining practical knowledge for effective collaboration with Mercedes-Benz plants in Europe

  • Familiarity with launch phases in Mercedes-Benz terminology and understanding the responsibilities of both the customer and supplier during each pre-launch phase

Automotive Quality Solutions

Benefits for the company:

  • How to interpret specific Customer-Specific Requirements and manage them effectively

  • How to analyze and interpret data from the Maturity Level Assessment (VDA MLA) conducted by Mercedes-Benz with the organization’s team

  • Strengthening long-term relationships with customer representatives and the quality department through practical knowledge of Mercedes-Benz requirements

  • Accelerating response times when reporting quality and logistics issues at customer production sites

  • Understanding and interpreting the project phases defined by Mercedes-Benz

Automotive Quality Solutions

Duration:

2 days (each 7 hours)

 

Training Dates:

July 7–8, 2025 – Online training session

Price:

  • 790 EUR per participant

  • A 10% discount applies to the second and each additional participant from the same plant

Payment Terms:
Invoices will be issued after the service has been delivered. Payment is due within 30 days from the invoice issue date.

Price Includes:

  • Participation in the training

  • Training materials

  • Certificate of completion

For details regarding in-house training sessions, please contact our office.