FORD CSR Training agenda:
1. CSR (Customer-Specific Requirements):
Introduction to working with Ford Motor Company customers, based on current customer-specific manuals.
2. Customer Portal (Covisint):
Overview of applications used for daily customer support, including requirements, evaluations, and best practices.
3. GPDS (Global Product Development System):
Presentation of project implementation milestones based on Ford’s product development system, aligned with project development phases.
4. eAPQP (Electronic Advanced Product Quality Planning) / Online Schedule A:
Reporting project development status for individual product and process elements using the eAPQP platform.
5. VPP (Vehicle Part Progress):
Explanation of PPAP phase status reporting via the VPP progress tracking system.
6. Capacity Analysis Report (CAR):
Presentation of production process capacity and efficiency using the CAR form, along with an overview of the GCP (Global Capacity Planning) system.
7. Global Phased PPAP Requirements:
Introduction to product and process approval standards based on Ford-specific requirements, structured by PPAP phases.
8. PSW (Part Submission Warrant):
Overview of the PSW document, required data, and proper reporting methodology.
9. Ford-Specific Requirements for PPAP 4.0:
Presentation of documentation standards for production and product approval in line with Ford-specific PPAP 4.0 requirements, including alignment with Ford’s Global Phased PPAP structure.
10. Ford-Specific Requirements for IATF 16949:2016:
Detailed review of Ford’s additional requirements within the framework of the IATF 16949:2016 standard.
11. Q1 Manufacturing Site Assessment (Q1 MSA):
Preparation and reporting process for the Q1 MSA audit, including evaluation of production readiness, quality system requirements, and assessment methodology.
12. Quality Requirements:
Presentation of day-to-day quality support methods for Ford plants. Review of Ford-specific requirements related to:
- FMEA
- 8D problem solving
- Special characteristics
- Monitoring of APQP/PPAP status
- Control Plan and SPC
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Automotive Quality Solutions
Training program
PDF file
Automotive Quality Solutions
Thanks to Ford CSR training, participant will learn:
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Correctly interpret Ford-specific requirements in the context of IATF 16949
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Understand the key standards governing customer–supplier cooperation
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Gain practical insights into effective collaboration with Ford customer locations
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Learn about Ford’s launch phases and understand the responsibilities of both the supplier and the customer during the pre-launch stages.
Automotive Quality Solutions
Benefits for the company:
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Accelerate response times when reporting quality issues at customer sites by gaining insights from resident engineers with strong relationships with Ford’s quality department
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Learn what to focus on when preparing and submitting 8D reports
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Strengthen long-term relationships with both Ford STA and the customer’s quality team through practical knowledge of Ford-specific requirements
Automotive Quality Solutions
Duration:
2 days
Date of Open Training:
November 21, 2025 – Online training session
Price:
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790 EUR per participant
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A 10% discount applies to the second and each additional participant from the same plant.
Payment Terms:
Invoices will be issued after the service has been delivered. Payment is due within 30 days from the invoice issue date.
Price Includes:
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Participation in the training
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Training materials
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Certificate of completion
For information regarding in-house training sessions, please contact our office.
